Privacy Policy

1Introduction

Welcome to Gramone Citizen Service Center. This Privacy Policy explains what information we collect and how we use it when you use our website, application forms, tracking services, customer support channels, or assisted citizen services.

By using this website, you accept this Privacy Policy. If you do not agree with any part of this policy, please do not use the website or its services.

2Who We Are

Gramone Citizen Service Center is a private assisted citizen service centre that helps users complete applications, understand document requirements, access online services, track application status, and receive related support.

We are not a government department, authority, or official public portal. We provide assisted submission and support services.

3Information We Collect

To provide our services, we may collect information in the following categories:

• Identity Information: name, date of birth, gender, photograph, and identification-related details.
• Contact Information: mobile number, WhatsApp number, email address, postal address, district, state, and pin code.
• Service Application Information: form data, reference numbers, application-specific answers, eligibility details, family details, and service category selections.
• Document Uploads: Aadhaar copy, PAN copy, marks cards, certificates, photos, signatures, address proof, and other service-related documents uploaded by users.
• Payment Information: transaction reference, payment status, amount paid, and processor response data. Sensitive card credentials are typically handled by the payment processor and not intentionally stored by us.
• Technical Information: browser type, device type, IP address, referral page, approximate location signals, and pages visited on our site.
• Communication Information: messages sent through forms, WhatsApp support, email contact, or other help requests.

4How We Collect Information

• Directly from you when you fill forms or submit applications.
• When you upload documents or images to complete a service request.
• When you contact us for support through phone, WhatsApp, or email.
• Automatically through browser requests, site analytics, logs, and technical system records.
• From transaction confirmations received from payment partners or processors.

5Why We Use Your Information

We use your information only for legitimate business and service purposes, including:

• Processing citizen service applications
• Verifying and organizing documents
• Generating service references and enabling application tracking
• Providing application status updates
• Responding to support requests
• Preventing fraud and misuse, and monitoring security
• Managing billing, receipts, records, and internal administration
• Meeting legal requirements and resolving disputes
• Improving the website and user experience

6Legal Basis and Consent

When you submit a form, upload documents, make a payment, or contact us for support, you consent to the processing necessary to provide the requested service.

In some cases, we may process information to fulfil our service obligations, prevent fraud, maintain accounts, meet tax requirements, or support legitimate business operations.

7Information Sharing and Disclosure

We do not sell your personal data. We may disclose limited information when needed to complete a service or meet legal requirements:

• Government or official portals: when an application must be submitted to complete a service.
• Payment processors: to confirm and settle payments.
• Technical vendors or service providers: for hosting, messaging, storage, or system maintenance, only when needed.
• Legal authorities: in response to a law, court order, compliance notice, or fraud investigation.
• Authorized team members: only when needed to handle and support a service.

8Data Security

We maintain reasonable technical and organizational security measures. These may include secure access controls, hosted-file protections, restricted administrator access, transaction tracking, and operational safeguards.

• Restricted panel access
• Controlled visibility for service records
• Folder protections for uploaded files
• Operational reviews and internal process controls

However, internet transmission and digital storage can never be guaranteed to be completely secure. You should also handle your documents and devices carefully.

9Data Retention

We retain personal data for as long as reasonably necessary to complete services, maintain operational records, provide customer support, meet legal or tax requirements, or manage disputes.

• Application records may be retained for service history and follow-up.
• Uploaded documents may be retained for a reasonable period related to the service lifecycle.
• Payment records and invoices may be kept to meet accounting or legal requirements.

10Your Rights

Subject to applicable law, you may exercise certain rights:

• Requesting information about your data
• Requesting correction of inaccurate information
• Requesting deletion in specific cases
• Withdrawing from consent-based communications
• Raising a support request or privacy concern

We will handle these requests in light of practical, legal, security, and service-related requirements.

11Cookies and Analytics

Our website may use cookies, session storage, or analytics-like tools to improve website functionality, understand visits, and make repeat interactions easier.

• Session continuity
• Preference memory
• Basic usage analytics
• Security and fraud detection support

You can control cookies through your browser settings, although some features may be affected.

12Children's Information

Our services are generally used by adults, guardians, parents, or responsible applicants. Information for a service involving a minor should be submitted by a parent, guardian, or authorized adult.

13Third-Party Links

This website may include links to third-party websites or official portals. We do not control the privacy practices of those external websites. Please review their privacy policies separately.

14Policy Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page. You can identify the latest revision by its updated date.

15Contact Us